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FAQ
Frequently Asked Questions
For any additional questions or comments not answered by our FAQ list below,
Please visit Contact us
ORDERS AND PAYMENT
Q. I have placed my order, how can I check the status?
A. Make sure to create an account so that you can track all of your purchases and shipments through jadmirejewelry.com
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Q. How can I pay for my order?
A. J'admire currently accepts all major credit cards, PayPal, and Amazon payments. All other forms of payment are currently not accepted, however, please keep checking this FAQ page for any updates on additionally accepted services.
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Q. Why is my order not going through?
A. Please make sure that your billing information exactly matches your billing address as provided to your banking or credit card institution. Also, please make sure that your three or four digit verification code exactly matches the code found on your card. Fraud detectors will prohibit an order from receiving final authorization should any of this information be incorrect.
If your order is declined, an error message will appear regarding the reason. If your order is declined, some instances will cause a pending transaction on your bank or credit card statement, which will automatically void within 3-5 business days (depending on your banking or credit card institution). In some instances, you amy be able to have this transaction cleared sooner by contacting your bank directly. A pending transaction will not fully post to your account without a final authorization however your banking or credit card institution can keep these authorizations open for up to 5 business days.
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Q. Can J'admire customize my item?
A. Currently J'admire cannot customize any items unless availability for personalization is actively stated on the product page.
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Q. Can I receive a promotional price on an item I already purchased before the promotion began?
A. J’admire will honor the sale price of an item for purchases made within 5 days of the start of the sale.
SHIPPING
Q. What are your shipping options?
A. J'admire currently offers the choice of FREE UPS Ground within the continental USA. J'admire also offers 2nd Day Air or Next Day Air expedited services within the continental USA. For Canada and other available international locations, J'admire offers FedEx International Shipping.
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Q. To receive my order shipped via Next Day Air, when must I submit my order by?
A. All orders that select UPS NEXT DAY AIR and are submitted through J'admireJEWELRY.com successfully before 11 AM Eastern Time on a business day (excluding any holidays) will be shipped the same day. Otherwise please allow 24 hours for your item to be picked up by UPS, meaning your order will arrive within 1-2 business days.
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Q. Do my purchased items come gift wrapped? Is gift-wrap an extra fee?
A. All items come in our specially-designed J'admire box with a bow. J'admire currently does not feature paper wrapping due to the gift bow design on our boxes.
RETURNS
Q. What is your return policy?
A. To view our current return policy please click the link below:
Jewelry Care
Q. How do I care for my J’admire Jewelry?
A. Please refer to J’admire’s Jewelry Care page for detailed information.
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